PRIVACY.

INFORMATION WE COLLECT

When you visit or make a purchase from Fran + Jane, we may collect information including your name, billing and delivery address, email address, phone number, payment information and details relating to your order.

We may also collect information about how you interact with our website, including your browser, device, IP address, pages or products viewed and information collected through cookies and similar technologies.

If you contact our customer service team, we may retain information you provide to us so that we can respond to your enquiry.

HOW WE USE YOUR INFORMATION

We use your personal information to process and fulfil orders, arrange delivery, process payments, provide order confirmations and updates, respond to customer enquiries, prevent fraud and maintain and improve our website and services.

Where you have chosen to receive marketing from us, we may also use your information to send you news about new arrivals, collections, events, promotions, offers and other Fran + Jane updates.

EMAIL + SMS MARKETING

If you choose to join our mailing list or opt in to SMS marketing, we may contact you using the email address and/or phone number you provide. Marketing consent is voluntary.

You can unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of our emails.

You can opt out of SMS marketing by following the opt-out instructions included in our messages, such as replying STOP, where available.

Transactional communications relating to an order or service you have requested are separate from marketing communications.

HOW WE SHARE INFORMATION

We work with trusted service providers where necessary to operate our online store, process orders, deliver purchases, provide customer support and support our marketing activities.

Our online store is powered by Shopify, and personal information may be processed by Shopify in connection with providing these services.

Shipping providers may include An Post, DHL and UPS for order fulfilment.

We may also disclose information where required to comply with applicable laws, regulations or lawful requests.

ADVERTISING + ANALYTICS

We may use analytics and advertising services to understand how customers use our website and to improve our marketing.

Depending on your location and cookie preferences, information about your interaction with our website or advertising may be shared with advertising and analytics partners.

You can manage applicable cookie and tracking preferences through the privacy controls available on our website and through your browser or relevant advertising platform.

COOKIES

Fran + Jane uses cookies and similar technologies to operate our website, remember customer preferences, support checkout functionality, understand website performance and, where permitted, support advertising and marketing.

Some cookies are essential for the website to function, while others may depend on your consent or preferences.

Blocking certain cookies may affect how parts of our website function.

YOUR RIGHTS

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR) in relation to your personal information.

Depending on the circumstances, these may include the right to access your personal information, request correction of inaccurate information, request deletion, receive a copy of certain information, object to certain processing or withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below.

Information may also be processed outside Europe, including through Shopify's international infrastructure.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records and comply with applicable legal and regulatory obligations.

Where you ask us to delete personal information, we will consider your request in accordance with applicable data protection law and any legal obligations requiring us to retain certain information.

CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 16, and we do not intentionally collect personal information from children.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal and regulatory requirements. The latest version will always be available on our website.

CONTACT US

If you have questions about this Privacy Policy, your personal information or your marketing preferences, please contact us.

Fran + Jane
2A Main Street
Blackrock
Dublin
Ireland

If you are unhappy with how your personal information has been handled, you also have the right to lodge a complaint with the Data Protection Commission in Ireland.